Welcome to Mind Moose. Mind Moose a company registered in the UK under company number 10939667 and whose registered office is at 83 Ducie Street, Manchester, M1 2JQ.
The Company is committed to complying with the Data Protection Act in the United Kingdom and with the guidelines outlined by the Information Commissioner’s Office (registration number ZA491642). This page explains how we will keep your personal information and data safe.
What information Mind Moose collects
We collect the information that you give us when you sign up for the service. If you pay online, this will include your name, contact details (email address and addresses), credit card or billing information, package selection and data about the pages you visit on our site. If you pay via invoice this will include your name, school/organisation contact details, billing information and package selection.
What we do with the information
We use the information to set up your account and to provide Mind Moose services to you. We may use your information to inform you about products and services offered by us and for market research purposes to help to improve the services we offer.
How we store and keep your information safe
We seek to protect the safety of all your personal information. For payments processed online, provided your browser accepts Secure Sockets Layer encryption, we seek to protect your payment information against unauthorised access through a secure server. Where we use third parties to process personal information, for example for online payment, we require them to ensure the safety of your information and we will never share your information with any unnecessary third party.
We use appropriate security measures on our own systems and database to keep your data secure when using the Mind Moose programme. We encrypt login details, database access and data you, or children you work with, submit to the programme. We use secure servers located in the UK and all data access is limited to key, authorised members of our team for the sole purpose of enabling us to support you to use the Mind Moose programme. It is however also important that you understand the internet is not a fully secure medium and take steps to ensure you do not include unnecessary information (e.g. using usernames rather than actual names of children – see below).
Will you share my information?
We will never share your information with anyone else, unless we are required to by law. For example to:
- act against any fraud or illegal activity we consider to be taking place via the website or Mind Moose programme;
- protect the well-being and human rights of other users on our website;
- assist in any investigations, court orders or unlawful activity;
- protect our rights and comply with legal proceedings.
Children’s usernames and information
We strongly advise you create usernames for children that are completely anonymous and our programme helps you to do this. If you are a school or other organisation we recommend that you keep a separate record safely if necessary so only appropriate personnel (such as a teacher or practitioner) knows which child has been assigned with each username. We also recommend that you discuss with children the importance of keeping their username and password safe and take steps to do so with their information.
It is important that a designated adult (e.g. parent or teacher) reads all the information shared by children on the Mind Moose programme and we will discuss this with you when you sign up for Mind Moose. This is the responsibility of the school or organisation who has purchased access to the Mind Moose programme and you should adhere to your safeguarding, data protection and privacy policies regarding the information shared by children on the Mind Moose programme. Should you have any questions about this, please email support@mindmoose.co.uk or speak to Zoë.
Data retention
The designated administrator of your Mind Moose programme account can download your data and can request that it is deleted from our servers at any time. You can also request Mind Moose does this for you by emailing support@mindmoose.co.uk with details of your request. If we do not receive such a request, we will delete your data after your subscription to the Mind Moose programme has ended. We may make separate data retention agreements with services as part of a service delivery contract and this will be agreed by all parties as part of the contract.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at support@mindmoose.co.uk if you wish to make a request.
Website Cookies
Cookies are files stored on a user’s computers for the purpose of keeping records and cookies are used on the Mind Moose website. We use these to analyse, collect and store anonymous statistical data about visits to the Website.
We may also collect information about your computer, mobile phone (or other portable or static device used to access our site) and your visit to the Website, including where available your IP address, operating system, session_id, login, screen name and browser type, for system administration and to report aggregate information to our partners.
We may obtain information about your general internet usage by using a cookie file and/or similar tools which are stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive to report back anonymous data to us. They help us to improve the Website and to deliver a better and more personalised service.
Generally, cookies may be used to enable us to:
- estimate our audience size and usage pattern.
- store information about your preferences, and so allow us to customise the Website according to your individual interests and provide a more personalised experience to you.
- recognise you when you return to the Website (for example, we store your sound settings from the last time you visited the Website).
If you want to switch off cookies you can opt-out of them by disabling cookies on your computer
Questions
If you have any questions please contact us at support@mindmoose.co.uk
